Digital J&K E-Unnat ensures efficient, reliable services to common citizens

SRINAGAR : Keeping pace with digital revolution taking place in present era, E-Unnat has been successful in extending efficient, transparent and reliable government services to common citizens fulfilling their basic needs in a more robust and responsive manner.

With this vital technological intervention, the people now can easily avail all government services at the click of a button thus getting much needed relief from unnecessary hindrances at different official levels.

Jammu and Kashmir administration has made a remarkable achievement in the digital journey of Jammu and Kashmir with e-Unnat having 215 services available to the public. Besides, the portal is acting as a window for government to obtain feedback from citizens on any subject related to service delivery to identify grey areas for further improvement.

Through e-Unnat, citizens need to first register and apply for any service by filling an application form. After that, they will receive an output certificate/report as the service deliverable.

Notably, Chief Secretary, Dr. Arun Kumar Mehta, inaugurated the integration of Public Service Guarantee Act (PSGA) portal having Auto-Appeal System feature with the e-UNNAT to provide a major impetus to transparent, citizen friendly and efficient governance. With this step, the J&K government has now integrated the online dashboard ( for all citizen centric services available on e-Unnat Portal, as per the provisions of PSGA .

In the process, J&K has become the first UT in the country to implement such a robust system. This step of the government is expected to be a game changer as it empowers the citizens and would go a long way in curbing delays in providing services to citizens, weed out red tapism, inefficiency, lethargy and culture of apathy and impunity. Under this system, the service delivery timelines, details of defaults and penal provisions besides generation of statistics and drill down facility together with auto escalation / auto-appeal feature is available online.

The aim of the government in incorporating the auto-appeal and auto-escalation feature in the portal is that the provisions of the PSGA get integrated into the online application processing and service delivery mechanism to be strictly adhered to.

Meanwhile, J&K has also become the first Union Territory to launch its own Unified Citizen Services Portal ( incorporating ‘Meri Pehchaan’ (National Single Sign-on) to make available Citizen Centric Services to the common man under a single portal.

The TEJAS Dashboard on the e-UNNAT portal would show, at a glance, the online e-service applications received, services delivered, applications pending, applications rejected, with the delayed services delivery break-up further displayed based on time delay periods, less than a week, one to two weeks, more than two weeks, and so on.

At the same time, the e-UNNAT portal now also provides a glimpse into the My Scheme portal of the Government of India by mapping, initially, six schemes of the J&K government and providing access to information on those by re-directing through a single URL.

The statistics of response received on the platform has revealed that 1937127 applications have been received for above services. Out of these, 1472350 certificates have already been issued digitally with just 464777 applications under process.


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