Sopore : With the poor cellular service, the Bharat Sanchar Nigam Limited (BSNL) has come under severe criticism with its subscribers in Sopore town of North Kashmir’s Baramulla district, alleging it to be a reason for immense hardships.
Speaking to the news agency, the subscribers complained that there is a poor network from the government-run-telecom company for one month now.
They said that the poor service is irking the common customers, stating that they are facing hardships due to the insensitive and fleecing attitude of this cellular company.
“BSNL has been a cause of irritation for the users as most of the times it doesn’t function properly. Due to poor services, many of the subscribers have switched over to other service-providers for better calling and internet services,” they said.
“The signals suddenly disappear from our mobile phones whenever the power supply is being snatched. Does it mean the users can’t avail the facility during the curtailment hours,” a local resident questioned.
“Despite the fact that BSNL generates high revenue, yet it has failed to provide better services to its customers. The authorities hardly bother to take measures to rectify the problems which generally erupt every other day,” said another resident.
The subscribers later appealed to BSNL higher ups to look into the matter and redress their grievance at earliest.
Meanwhile, an official at BSNL Company told KNO that there were some technical issues with the internet connectivity and that will be resolved soon.
On the poor network issue, the official said that the pesky power cuts don’t help in charging the batteries completely while the generators cannot remain functional continuously due to the fear of explosion.
He, however, added that the network related issues would be resolved soon as the process in this regard has been started—(KNO)